The Simple Truths of Service

Hardcover gift book: 80 pages, 6.75″ square
By Ken Blanchard and Barbara Glanz
Designed and produced by Michael McMillan

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  • Discover why truly extraordinary customer service comes from the heart.
  • Learn the keys to delivering exceptional customer service.
  • Empower and inspire employees to put their personal signature on the job and create great customer service.

The Simple Truths of Service will motivate employees to take personal responsibility for creating positive, memorable experiences for customers. The keys outlined in this book will help generate customer loyalty, improve employee retention, and strengthen team morale.

This inspirational story is about a young bagger with Down syndrome who delivered unmatched customer service—it came from his heart. Johnny’s lesson has inspired a customer service movement that has spread like wildfire. In addition, best-selling author Ken Blanchard shares ten inspirational stories about customer service.

This message is excellent for any business or organization wanting to reshape its culture around serving the customer. The book/DVD  has quickly become a customer-service classic. It makes a great gift and will create “customer enthusiasm” throughout your organization.